Terms of Service
Last updated: October 24, 2026
Program: Five Star Flow sends text messages on behalf of local service businesses (for example, an HVAC, plumbing, or electrical shop) that use our service.
What it is: after a completed service visit, you may get one text inviting you to rate your visit, with a link to leave a Google review or share private feedback with the business. These are service-related messages only. No marketing texts, ever.
Opt-in: you opt in verbally, in person. Before any text is sent, the business's technician asks for your permission and tells you that you will receive one review-request text from the business via Five Star Flow, that message and data rates may apply, that you can reply STOP to opt out at any time, and that these terms and our Privacy Policy are available at fivestarflow.org/terms and fivestarflow.org/privacy. A text is sent only if you say yes.
Frequency: one text per service visit; message frequency varies with the visits you schedule. This is not a recurring marketing program.
Cost: message and data rates may apply.
Opt-out: reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) at any time to stop all further texts. Help: reply HELP, or email contact@fivestarflow.org.
Consent: agreeing to receive a review-request text is not a condition of purchasing any goods or services.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: how we handle your information, including your mobile number and messaging consent, is described in our Privacy Policy. Mobile information and messaging consent are never shared with third parties or affiliates for marketing or promotional purposes.
Businesses must get the customer's clear verbal consent before sending, identify their business in every message, and honor opt-outs immediately.
Five Star Flow is $59/month, billed from day one; there is no free trial. If you are not satisfied within the first 30 days of your subscription, email contact@fivestarflow.org and you get a full refund of your first payment — no questions asked. The same guarantee covers the Small Business Bundle: if you're not satisfied in the first 30 days, email us for a full refund of the setup fee and your first month's payment — no questions asked. You can cancel anytime; cancellation stops future billing.
Five Star Flow · Sycamore, Illinois · contact@fivestarflow.org
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